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Operation Anthropoid

Operation Anthropoid ist ein Zweiter-Weltkriegs-Thriller, basierend auf einer wahren Geschichte ü...

Capacity Management - A Practitioner Guide

Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operation...

ITIL® V3 - A Pocket Guide

Les Fondamentaux d’ITIL® V3

Foundations of IT Service Management based on ITIL® V3The Official Handbook on ITIL®!Foun...

ITIL® 2011 Edition - A Pocket Guide

For trainers free additional material of this book is available. This can be found under the &quo...

Moral für die Welt?

Dieser Band untersucht den weltweiten Aufstieg der Menschenrechte in den 1970er Jahren.

Foundations van ITIL® V3

Het best verkochte handboek over ITILDit boek is, met zijn voorgaande edities, al jaren het toona...

ISO / IEC 20000: Das Taschenbuch

The goal of this Pocket Guide is to provide an easy to read document that explains the nature, co...

ITIL® V3 - A Pocket Guide

Frameworks for IT Management

This Pocket Guide is a concise summary of the Frameworks for IT Management. A quick, portable ref...

ISO / IEC 20000 - Guía de bolsillo - A Pocket Guide

The goal of this Pocket Guide is to provide an easy to read document that explains the nature, co...

ISO/CEI 20000 - Introduction

Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English,...